Problem
The conceptual business entity has a static website and manages reservations with the use of traditional Spreadsheet booking system resulting in an inefficient business process. Problems encountered with current system include recording payments, booking errors, inability to manage bookings, reduced occupancy levels, and competitive room rates.
Solution
A successful solution would be to enable guests to search for rooms and book online directly reducing commission rates to 3rd party booking platforms, reducing errors, improving guest experience and integrate into our accounting system to allow management to increase occupancy and improve room rates via querying more accurate financial data.